Sunpower solar quick quotes1/27/2024 We didn’t get notified of the system being down, and once we found out, we were assigned a person who never showed up. All they say is the scheduler will reach out to you, and that has never happened. “We have been reaching out to SunPower every single day to get the system fixed. Got an email that didn’t answer the issues with my system. Spent $55,000 on solar panels, they hooked them up wrong, and I’m not getting an advantage in having solar. “This company is horrible and not responsive. I have emailed about it and thus far only been given lip service as to it being fixed.” Every concern that I have had so far has been addressed quickly, except for one: The app doesn’t work properly. The sales team was knowledgeable and professional as well. The installers that came out were professional and courteous. I’m producing more power than I consume right now, and it will help so much having these credits for when the summer really starts to crank up. “The panels that I got are absolutely fantastic. The financing part went really smoothly.” They seem to have the best equipment out there-definitely not the cheapest but the best. I did have a problem with it: When it first came online, it was not reading right and in one phone call it was taken care of. Also … it was all integrated, so if I have a problem with one thing, the same company would be able to take care of every aspect of it. “Their representative was the most knowledgeable of all of the people that I talked to and had come by and visited and he answered all of my questions, and I appreciated that. Read a sampling of what customers had to say below. We typically analyze Google Reviews for each company, but due to a limited number of reviews for SunPower, we analyzed reviews on Best Company instead. They mention communication issues, citing a lack of callbacks and follow-ups. However, many people have faced issues with the customer service team. Customers also think the sales representatives are helpful and knowledgeable. Our analysis of SunPower customer reviews reveals that homeowners like the company’s high-quality equipment and excellent system output.
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